ServiceNow reviews

First and second line leadership is not the best I’ve ever worked with. Micromanagement doesn’t work. Compensation plan is good if you have a good patch, but the plan for reps with one or a few accounts is not motivating.

- Unlimited PTO is a farce. Unless you're in EMEA or in leadership, who seem to be out of office two months a year, you will use less PTO than you would anywhere else. - We deliberately choose not to use our own products to manage workflows in most cases, which is honestly embarrassing and not something I think customers would feel great about if they knew. - Santa Clara is full of self absorbed workaholics whipping the org to move at unsustainable speed with shrinking budget and headcount. - Some ambitious leaders have consolidated too much organizational mass under themselves and have managed it poorly as a result, but face no accountability. - Global roles have significant demand and pressure to work essentially across all time zones. I have 7-9pm calls on my calendar almost every day of the week. This is a great opportunity for privileged employees who have little to no obligations or aspirations outside of their career. It's demoralizing for everyone else. - Often feels like an obsession with obscure wall street metrics drives the business more than what we deliver to customers. It's as if we strive to be Sisyphus; we crunch every quarter, we beat and raise guidance to crunch ever more, and every quarter the share price decreases because the market is volatile. Nobody is winning. When the job market opens up again, attrition is going to be wild.