Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 784 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 441 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and worklife balance" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 131 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "they do not walk the talk on DEI and layoffs." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Dec 29, 2023

A Once-Great Corporate Culture in Rapid Decline

Creative manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits. Stock is up.

Cons

If you're looking for a territorial bro culture where ladder climbers are rewarded for managing up while eviscerating the teams under them, this is the place for you! Sounds harsh, you say? Maybe, but not untrue. Until very recently, ServiceNow had an open, collaborative and welcoming culture. Unfortunately, 2023 brought layoffs that leadership was never transparent about internally or publicly and the general vibe there now is keep your head down and try to hang on or start looking elsewhere. Neither of those options make for a rewarding or innovative workplace.

2.0

Oct 21, 2023

One year Review

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

Great product, good team, lots of support

Cons

Sales Leadership - sales team performing is promoted to sales management roles with no manager skills, lacking basic skills like empathy and self awareness. No skip meetings available. management focussed on looking good rather than genuine care of employee and best outcome for the customer

3.0

Sep 15, 2023

Great pay, but ancient internal tech stack and procedures are incredibly frustrating

Account executive

Recommend

CEO approval

Business Outlook

Pros

- OTE - RSUs - "Cameras off" culture offers flexibility in where you take calls - Product - Customers

Cons

- Little autonomy; management has hands in all deals and seems to lack trust in reps' ability to get the job done - Lots of internal red tape and SOPS involvement... simple quotes take 24+ hours to turn around - Poor, outdated internal tech stack (MSFT/Surf/Teams): CRM and quoting tools not up to par, minimal reporting/dashboard functionality, Dynamics/Teams don't hold a candle to SF/Slack, no email cadencing/tracking, no ZoomInfo, etc. - Not much of a team dynamic... little insight into what deals the team is working on, no idea where you rank in NNACV until QBRs, few team events, etc. - Moving targets... EBCs, NLs, pipe gen... focus is ever changing and inconsistent; not given resources to make any of these targets attainable - Major territory shifts YoY

Viewing 355 - 357 of 5,712 Reviews

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