ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 26, 2019

Toxic, co-dependent and pathetic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free snacks (although they are beginning to go downhill too)

Cons

ServiceNow by far has been the worst experience in my professional career. The people who have been promoted to management (especially in Sales Operations) are under qualified, immature, and incompetent. The only reason why ServiceNow likes to hire from within is that the pre-IPO “management” are afraid of people from the outside who actually have relevant experience. They simply don’t want to be exposed for the clowns that they are. If you choose to work here, be prepared for constant backstabbing and high school antics. Seriously folks, get a grip. You’re not saving lives. There is little to no guidance about doing your job, and the expectation is you’ll just “figure it out” once you’re handed your Active Directory credentials. Management will boast about the great work/life balance they have; meanwhile you’re working 15 hour days and killing your set for nothing. The “changes” to the culture are so surface level it’s comical. Plastering slogans all over walls and having pictures of people with piercings and tattoos on the website doesn’t mean the company has a great culture, or even a good one. Bottom line - if you’re not pre-IPO, willing to degrade yourself to get ahead, or just desperate for a paycheck, ServiceNow is not the place for you.

1.0
Dec 7, 2018

bait and switch

Recommend
CEO approval
Business Outlook

Pros

ServiceNow has great potential, hard working employees and a strong leadership vision.

Cons

Most of the reviews here are with current employees, so I would take them with a grain of salt. I would only weight the alumni reviews. The middle management (Director level) is abhorrent. Lots is backbiting, and internal politics. They cultures are split between San Diego and Santa Clara and frequently each camp is at odds with each other. Salary’s are good, but don’t expect to get your RSUs, they have a tactics to pressure many employees out before they can vest. It’s common practice to conduct workforce replacement within a 12-18 cycle to reduce operating expenses.

3.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Depending on the team you get assigned to, the hours tend to be reasonable. Expect ~40 hour work weeks for most teams with a bit more depending on the team. This can vary depending on the team, but after several years of working at ServiceNow, weekend work was fortunately rare. Many teams use Scrum and there is a lot of maturity in their processes. Typically people self-assign work. The work can vary between development work, working on customer issues, and investigating and fixing bugs. Expect it to take a year to come up to speed and really get a good grasp of the product. The work is fairly interesting and the product itself is extremely flexible. The stock, while I was there doubled in value and bonuses were given out every 3 months. There was never a quarter where there wasn't a bonus. The gym in San Diego is pretty nice. They were good about providing the tools needed to do your job. Ask for a wide monitor.

Cons

After several years of working there I never received a raise (not even a cost of living increase) despite good reviews. I received no additional stock after the original offer. There was no indication from management above my boss that they thought I was valuable. In fact, getting 85% of your bonus is considered doing exactly what you should be doing. This means, that if they offer you 10% of your salary as a bonus, you should actually expect to receive 8.5%. Middle management on the development side comes across as unpleasant and I avoided contacting them when at all possible. While there are some middle managers that are easy to get along with, generally I did not want any interaction with them. The company in general is all about the stock price. Don't ask about 401k matching, they won't consider it (and will give you a lippy response). Unlike other places I've worked, they also don't seem particularly interested in talent retention. Beyond not giving raises/stock etc, they also don't have much in the way of groups to join, volunteer work, etc... You won't find groups for people of color, women, LGBT (though they did have a running group).

Viewing 34 - 36 of 5,667 Reviews

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