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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,715 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,715 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Nov 19, 2025

      Good stocks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong overall company trajectory with solid year-over-year growth, giving employees confidence in long-term stability. • Healthy compensation and equity packages, especially for core product and engineering roles; stock performance has generally trended positively. • Large customer base and mature product ecosystem, which provides ample opportunities to work on impactful, widely used features. • Good resources and tooling that make it easier for teams to build, ship, and measure product performance. • Opportunities for internal mobility, allowing employees to explore different product lines or roles over time.

      Cons

      Bureaucracy can be heavy, with multiple layers of approvals slowing down decision-making. • Internal politics can influence prioritization, sometimes making cross-team collaboration challenging. • Large-scale legacy systems create technical debt that slows execution and increases dependency on platform teams. • Pace of innovation can feel uneven, with some orgs embracing new ideas faster than others. • Complex organizational structure sometimes makes it difficult to get clear ownership or alignment on multi-team initiatives.

      Viewing 373 - 375 of 5,715 Reviews
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      ReviewsServiceNow reviews

      Glassdoor has 6,652 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.