Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 411 reviews)); "good pay and established brand" ((in 246 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,715 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,715 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Oct 6, 2012

too many managers, tough on call; too few engineers

Engineer

Recommend

CEO approval

Business Outlook

Pros

macbook pro. If you'd like to do and fix things, you've a lot to do here. yet nobody will notice, as they have too many layers of managers above you basking in the glory.

Cons

Too many managers, a significant source of crowd rabble rabble. No signs of HR dept, except in your offer letter. Bad on call life, work life balance is a joke. No career/employee development. [why bother when they can hire more managers by the boatloads?} health, dental etc are just so-so, nothing exemplary in that front.

2.0

May 19, 2026

Strong compensation, but pressure and unfair judgment exist

Sales

Recommend

CEO approval

Business Outlook

Pros

Compensation, good communication from top leadership, solutions are solid so you can stand behind what you sold.

Cons

Not that same ServiceNow I joined 7 years ago. Unfairly judged and pressured out at the end of a strong career.

1.0

Mar 7, 2026

From Great to Worst

Account executive

Recommend

CEO approval

Business Outlook

Pros

Office facilities, RSUs, salary, decent product.

Cons

Middle management behaviours have turned toxic and the culture now runs on fear and control. Most of the week is swallowed by forecast meetings, “urgent” daily monitoring, and performative activity reporting. Outcomes matter less than optics. Instead of enabling people to do their best work, the environment punishes initiative and rewards compliance. It’s exhausting, demotivating, and a poor use of anyone’s time

Viewing 403 - 405 of 5,715 Reviews

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