ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice local office and gym

Cons

Double standards and drama daily. Nepotism extreme. No advancement nor raises, ever. Middle mgrs continuously cover up for themselves. Corrupt. Overworks you with impunity, no extra pay, no respect for off or sick days, despite all good will and weekend shifts to cover their product emergencies, salvaging their business. HR is unreachable and doesn't care, busy polishing nails. Ethics hotline is a joke, there on paper only. Even Lyra legal benefits excludes "workplace related issues" which you only find out about when actually needed. 401k matching also scams you into their funds, tethered to their poor performance, unable to contribute more to your own Fidelity BrokerageLink if your own portfolio performs better. Absolutely no avenue nor department to raise such concerns with. Inability to actually use "unlimited" vacation used as legal workaround to avoid pay.

1.0
Feb 1, 2026

Toxic!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Extremely customer-focused Brand value Wellness holidays

Cons

Poor internal job mobility policies Yes boss culture; leaders can get away with anything. HR is a joke.

1.0
Jan 5, 2026

The culture is fading fast

Recommend
CEO approval
Business Outlook

Pros

Strong technology Competitive pay Many great coworkers

Cons

The founder driven humble and customer focused culture is gone. Earlier it was about helping customers succeed, and do what it took to make the technology serve the needs of the customers. Bill is all about making bold statements to the stock market, and we are announcing a lot of products that isn’t ready nor providing the value promised to the customers. And we are now pushed to sell things to customers that they don’t need. Leadership is no longer open for feedback on problems or things not working. If you speak up, you will be next in line for the many silent layoffs.

Viewing 406 - 408 of 5,717 Reviews

Glassdoor has 6,654 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.