ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay in comparison to PMM roles at other companies

Cons

Nearly every executive has a massive ego. Lack of growth opportunities. Not one person is happy.

1.0
Oct 14, 2025

Silent layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing much to consider a pro, this is by far the worst company I’ve worked for.

Cons

I don’t know what’s worse, the infinite layers of incompetent middle management, or the fact that it’s not about “what you know”, but more of “who you know” to get ahead in this company.

1.0
Aug 31, 2025

Hype hitting a hard reality

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits e.g. healthcare nice office a few decent leaders and teams

Cons

terrible new regional leadership - rude and obnoxious, employee morale is horrific dishonest - 'no layoffs' mantra is laughable very political - smiling assassins will be kind to your face while stabbing you in the back DEI is all lip-service no repercussions for poor management and leadership

Viewing 409 - 411 of 5,721 Reviews

Glassdoor has 6,658 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.