Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 805 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 454 reviews)); "Great people and product at ServiceNow" ((in 412 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 399 reviews)); "Good pay and worklife balance" ((in 255 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Nov 2, 2025

Great Organisation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Compenstion & Good Culture

Cons

Defined Strategy is a miss

3.0

Nov 1, 2025

Pay is less, else is good

Regulatory and compliance engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance Good leadership

Cons

Low pay and less hike

5.0

Nov 1, 2025

Best Place to Work Hands Down

Support account manager

Recommend

CEO approval

Business Outlook

Pros

ServiceNow offers an outstanding work environment defined by a positive culture and strong focus on inclusiveness. The company values flexibility and work-life balance, making it easier to manage professional and personal commitments. There are great opportunities for training and advancement, and employees feel recognized for their contributions. Overall, ServiceNow is a great place to grow your career.

Cons

During my time at ServiceNow, I haven’t encountered any significant drawbacks. The company truly embodies what the People Pact promises, fostering an environment where: • We win as a team • We strive to wow our customers • We create a sense of belonging • We remain hungry and humble Overall, ServiceNow delivers a positive and collaborative workplace experience just as described.

Viewing 415 - 417 of 5,721 Reviews

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