ServiceNow reviews

4.1

80% would recommend to a friend

(5,719 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Feb 27, 2025

Great company until it's not

Recommend
CEO approval
Business Outlook

Pros

Great package an benefits. Great people to work with!

Cons

High burnout rate. Unrealistic goals from management. Layoffs that get swept under the rug. Promotions fully based on team budget and growth - not and individual's performance.

3.0
Jun 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is great compared to what other companies are offering

Cons

The culture is getting pretty bad. It’s feeling a lot more corporate. Even in just the past couple of months and I’m not the only one to feel this way. Leadership is cracking down on the tiniest things WAY too hard and it’s making it so much less enjoyable to be a part of the company. They’re straying far away from being one of the best companies to work for. They have brought new leaders in who run it like it’s a boot camp in the AMS SDR org and it’s just changing drastically way too rapidly. They are also obsessed with diversity. Could be a great thing…if they do it the right way. Seems like things are getting bottlenecked. Hiring way too fast for the amount of positions in the next role open. Making it 10x harder to get promoted.

3.0
May 9, 2024

Servicenow

Recommend
CEO approval
Business Outlook

Pros

Growing very very very fast

Cons

Very inexperienced management that was ill-equipped at mentoring employees

Viewing 415 - 417 of 5,719 Reviews

Glassdoor has 6,656 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.