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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,724 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Oct 13, 2022

      are you drinking the koolaid?

      Business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      company more recognised enthusiastic colleagues solid product set decent salary growing company

      Cons

      newer senior management and execs negatively changing the culture hypergrowth objectives have had negative impact on behaviours as company has gone from hungry and humble to cocky and insensitive to employee & client needs losing lots of great talent to competitors - ask yourself why too afraid to list some of the toxic examples which says enough in itself

      3.0
      Aug 1, 2022

      Honest review after spending 3 years in servicenow hyderabad.

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great workspace, office facilities and benefits - RSU. - Awesome recreational facilities available at Hyderabad office specially box cricket and indoor games like car race, chess, caroom, tt, fb, xbox etc. - Lots of free snacks - No specific timings

      Cons

      -favoritism in the promotion. -specific set of people will get recognized, rewarded, and promoted. - No value of backend developer, If you are from java/c++/python background, think infinite times before joining ServiceNow. - poor and age-old tech stack. - ServiceNow still runs on monolithic architecture. -Limited learning, specific to javascript. -Career killing move if you wanted to pursue a career in product architecture, solution consulting or senior-backend dev. - Do not join Cloud Infra or Sec-Ops team.

      3.0
      Mar 25, 2022

      No longer “humble”

      Customer outcomes
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow has some of the smartest folks I’ve ever met. At the lower levels, it’s a very collegial group of great hires. There’s great salaries and benefits.

      Cons

      Getting way too top heavy with newly hired middle management, who are often unfamiliar with the Platform. Increasingly, it’s become very hierarchical and has lost the more democratized feel and energy that was there 5 years ago. Most concerning is the current culture which stifles any questions or innovation.

      Viewing 427 - 429 of 5,724 Reviews
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      Glassdoor has 6,661 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.