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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,724 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Jun 10, 2021

      great products, people, long term growth, HR is the issue

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing products, new CEO is a strong leader with great vision and is building a strong team for a rapidly growing company. They generally make good hires and promote within the individual's org even though they make it difficult to make lateral moves.

      Cons

      HR. The previous CHRO had her pet project, DIBs, which is important, but it was her sole focus to the detriment of everything else. Currently no CHRO. They seem to lack the appropriate policies and best practices of most enterprise companies. HR enables and protects bad managers, leading people to leave the company because they are not being treated fairly. At the very least it's HRs job to protect the company, not management.

      5.0
      May 24, 2021

      Can't say enough good things

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I came from a company that said they "valued" culture and their employees and that was never the case. Since starting at ServiceNow they truly do put their employees first. Even as far as inclusion, and enablement/training, every facet you could think. They are dedicated to helping you become more successful and grow as an individual and also give you resources and ability to do so. The people are amazing and I'm excited for my career here.

      Cons

      Not even a true con, just excited to get back into the office!

      3.0
      Feb 27, 2021

      Walmart of IT

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are nice, hungry and humble. Relax atmosphere without much work to do. Solid business and awesome marketing.

      Cons

      This is probably where you end up working when you have no other choice or when you get acquired like I did. Their stack was already outdated 10 years ago and is now calcified in place. The ticket system disguised as the workflow engine is crippled with bugs and an awful experience for users. Internally, everything uses it. You get a taste early on during what is definitively the worst onboarding experience I ever had. It doesn't help that every meeting feels like a cult where everyone just praises the executive for being so awesome.

      Viewing 433 - 435 of 5,724 Reviews
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      Glassdoor has 6,661 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.