Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Benefits are good and fair" ((in 408 reviews)); "Good pay and stock options" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Quiet layoffs: Both contractors and full" ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

80% would recommend to a friend

(5,724 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by demographic groups

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ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

4.0

Aug 6, 2020

Company Not Walking the Talk

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Good leadership and steady growth, strong future outlook despite pandemic threats.

Cons

Great culture dissipating since pandemic and WFH...Middle managers not adhering to leaderships' philosophy of valuing employees treating them with compassion with regards to the challenges of 2020. Letting numerous people go for "performance" issues to get around "no layoffs in 2020" pledge and headcount freeze.

4.0

Jul 12, 2020

Good Software Product, but the benefits are a JOKE!

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- The product we make is a market leader. - Company is growing.

Cons

-The 401k is a joke. Do not call yourself an "Enterprise Software Company" when even the smallest start-ups offer more appealing 401k matching. - We are one of the most expensive solutions compared to our competitors. We are approaching $5B in annual revenue. How about we use that and take care of our employees? Increase our medical and retirement benefits? It's a radical idea, I know... - It's hard to take time off. They say you have unlimited, but you will be lucky if you get any. The reason they have unlimited is so they do not have to payoff your unused PTO when you decide to leave or when they fire you.

3.0

Jun 17, 2020

Stagnant Tech and Cognitive Disconnects Abound

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- The stock keeps going up - Decent job security during covid-19 crisis

Cons

- The core platform is antiquated and the work is boring - There is still a startup type atmosphere when it comes to work/life balance. Long hours with little recognition is typical for many and this has gotten worse recently as the company has gone 100% remote - Engineering teams are extremely political, lots of infighting and very little development going on - Awkward "woke" culture emanating from a power hungry HR department - Busy work is rewarded more than innovation; and it seems meritocracy has largely taken a back seat due to the points listed above

Viewing 439 - 441 of 5,724 Reviews

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ServiceNow

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Reviews by job title

Company Not Walking the Talk

Good Software Product, but the benefits are a JOKE!

Stagnant Tech and Cognitive Disconnects Abound

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