ServiceNow reviews

4.1

80% would recommend to a friend

(5,728 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Apr 9, 2015

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the company as a whole, product is good. Product infrastructure is solid. Nice MAC and offices.

Cons

Company can have 30-40% more sales if they value their customers more and not take them for granted. Very arrogant towards customers. Sales management decision seems to be based on friendship/politics and not on skills and experience which can be the nucleus of negative effects in many departments of the company.

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and professional development stipend.

Cons

Individual contributors promoted into management positions that they are not qualified for and unable to provide true leadership or direction. Just because you are good at your role, does not mean you are qualified to lead, mentor or build strong teams.

1.0
Mar 28, 2026

Pay your employees, no growth

Recommend
CEO approval
Business Outlook

Pros

Big company, friendly people, remote work.

Cons

Mid management is clueless, 1-2% annual raises if you are lucky. Hard to get promoted. Leadership is a revolving door, quiet lay offs.

Viewing 469 - 471 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.