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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,728 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Mar 24, 2025

      Culture rolls down

      Advisory solution consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, and platform marketing help the product sell. It's expensive so some customers don't see the value compared to cheaper options

      Cons

      Some directors and managers are awful. They get rid of ppl that make complaints not the people causing the problems. Culture rolls down. They've cleaned out the senior APJ leadership over the past 18 months and so the newest batch are mostly ex Salesforce. Time will tell. Big push for SAP business

      1.0
      Mar 11, 2025

      Poor Management

      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work is average Learning is average

      Cons

      Management is very poor Entire management hierarchy is poorly managed which results in engineer's terrible work culture.

      3.0
      Feb 26, 2025

      Bad comp, terrible internal processes

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of inbound lead activity due to market position. Okay perks, pretty good work culture. Nice people.

      Cons

      -Sales comp has gotten worse every passing year. Very hard to hit quota with how expensive the product is, especially for commercial/mid market sized accounts. No downsell protection, and very few if any special incentives unless you work enterprise accounts. That's the theme of everything the company has done the past few years. There's no attention paid to sub-enterprise teams. -Internal processes are have gotten slightly better but are still pretty bad. CRM is a joke. Sales ops is outsourced to Costa Rica and India so turnaround on quotes/contracts (and IT tickets, ironically) is abysmal. -Big time bro culture in sales org

      Viewing 481 - 483 of 5,728 Reviews
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      Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.