ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Mar 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Great product, good overall culture

Cons

people put in leadership roles with no prior experience. Micro managers are hindering comany growth. Focus on execution and shiny deliverables cherished over well being of employees. taking advantage of lots of trapped visa workers.

1.0
Mar 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Rising Stock Value and some free snacks in the kitchen !

Cons

1. Petty Politics : Immature, individuals with low functional experience leading major initiatives. Product politics translating into an inability to create delightful customer experiences. 2. Musical Chairs : Constant unnecessary organizational changes to cater to "extremely" insecure and political leaders at the top trying to maintain their power balance and trying to give their equally insecure and incompetent inner circle plum positions of power and manipulation. 3. Toxic Work Environment for Women : Women Managers are especially badly treated with no growth prospects and promises made that are not kept...just take a look at the number of women over manager level in the product organization (way way lower than standard benchmarks). I have personally seen multiple cases of women getting bullied at work and not having the courage to speak out due to fear of retaliation and getting fired or demoted at a whim. 4. Inefficient Sales - this team knows how to effectively sell IT solutions but is faltering very badly when it comes to selling other new products, makes you question SNOW's strategy of selling into new segments and verticals ...if I had to come up with two words for it - EPIC FAIL! 5. Lots of lip service and talks about transparent culture and diversity but is a culture built on dirty politics, games and intimidation Tag Line for the company should be changed to Create experiences that destroy employee morale and drive fierce disloyalty and dislike!

5.0
Mar 6, 2020

All about the team

Recommend
CEO approval
Business Outlook

Pros

Teamwork, Resources and Management support. Whatever you need to get your job done there is an army of people to support your journey.

Cons

Knowledge is spread across the organization which makes it difficult on occasion to find what you need.

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Glassdoor has 6,679 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.