ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Feb 27, 2020

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Platform Best kept secret Pay Colleagues Culture

Cons

Internal processes Lack of resources for some segments

5.0
Feb 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Some of the most talented and driven people I've ever had the pleasure of working with. Hungry and humble is not just a thing we say - it's a discipline that's practiced across the company. Fantastic support from management, exciting projects, excellent work life balance and benefits, including generous RSU refreshes. Our product speaks for itself and it's something to be proud of. The company is definitely moving in the right direction and Bill McDermott is a fantastic person with the right experience and energy to lead it!

Cons

Let's be real: it's a rapidly changing environment. If you are adverse to change, this place is not for you. The change is pretty much all for the better but, like other have said, there is some "old school" thought here that we should continue doing what we used to do, which can be frustrating. The other major con is the often silo-ed nature of doing work across functions, which can be redundant and contradictory at times. It's getting better but is an ongoing area of opportunity. Benefits wise, 401k match is the only thing that doesn't really meet industry standards (but they make up for it in stock).

2.0
Feb 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Powerful platform, high-growth, enthusiastic customers, RSU grants make the compensation very attractive (this is literally the reason why they are able to retain most employees)

Cons

Advancement and recognition is not based on performance, but rather on arbitrary popularity contests and political dynamics. Marketing leadership is near the worst I've seen. The CMO is insecure in his own abilities, and therefore leads through bullying and fear tactics. The other C-suite members largely disregard Marketing's input, due to a lack of confidence in leadership. Most of the power now sits with the Chief Communications Officer. The CMO's record of hiring into his org is poor, with multiple failed hires. These are all known issues, and the C-suite and HR have either been unable or unwilling to address them, leading to a negative work environment for many in the Marketing organization.

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Glassdoor has 6,679 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.