Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 792 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 418 reviews)); "Great people and a lot of flexibility" ((in 416 reviews)); "Good pay and stock options" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 178 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 124 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Continued quiet layoffs over the past year." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

79% would recommend to a friend

(5,729 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,729 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

1.0

Aug 27, 2023

EMEA TECH SUPPORT - A Big NO NO

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good technology to learn and progress your career.

Cons

Pathetic leadership trying permutations and combinations burning engineers. Far from reality and do not understand what’s happening at engineer level. A Top down approach which impacts engineers on daily basis.

1.0

Aug 3, 2023

Disaster Experience, Integration Hyderabad Team

Sr tech support engineer

Recommend

CEO approval

Business Outlook

Pros

Company has very good culture and its followed in other countries not in India

Cons

Integration team doesnt know what is the culture of this company. Even managers do not follow. Managers wants everyone to close the cases, they are not bothered about anything. You will feel like you are working in a hell.

1.0

Aug 3, 2023

Integration team IDC - Toxic Team

Sr tech support engineer

Recommend

CEO approval

Business Outlook

Pros

Big company, decent salary, No Night shifts

Cons

If you join Integration Team Hyderabad then you can dirty politics in front of you only. Each and everyone will play around. Pls do not join this team just because of money.

Viewing 499 - 501 of 5,729 Reviews

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ServiceNow

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Reviews by job title

EMEA TECH SUPPORT - A Big NO NO

Disaster Experience, Integration Hyderabad Team

Integration team IDC - Toxic Team

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