ServiceNow reviews

4.1

79% would recommend to a friend

(5,729 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,729 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Competitive Salaries: the compensation at ServiceNow is commendable and aligns well with industry standards. Product : AWESOME platform !!!!!

Cons

Cultural disconnect: The work culture in the French office seems misaligned with the global ethos of ServiceNow. This has been a significant concern during my initial days here. Onboarding challenges: My onboarding experience was marred by delays and a lack of support. The delayed delivery of my laptop significantly hampered my ability to start effectively, and the response from my manager added to the stress rather than alleviating it. Age dynamics: The average age at the office appears to skew over 50, creating an implicit bias towards younger employees like myself. This age dynamic seems to affect perceived credibility and acceptance within the team. Work-life balance: There's an unspoken expectation to work long hours, which is not necessarily linked to productivity or efficiency. This old-school mentality clashes with the innovative image projected by ServiceNow externally. Limited diversity in Recruitment: The hiring pattern predominantly favors candidates from specific former employers (X-Oracle, X-Salesforce, X-Microsoft), which leads to a lack of diverse perspectives in the workplace.

5.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

There is a genuine commitment and distinctive vibe when it comes to values. Inclusion and belonging exceeds the positive values that is communicated. It's no surprise ServiceNow is highlighted for so many workforce categories, but the one that energizes me most is America's Greatest Workplaces for Diversity. The company is a global tech hub. All teams across departments are diverse and assembled with talented folks. Our success can be attributed to our high influential CEO and the strategic decision making of the leadership team. From the P4 to your direct manager and peer teammates are top caliber individuals in the technology industry. Goals and expectations are personalized so that you are evolving professionally. ServiceNow celebrates your achievements and is a steadfast champion. The office spaces, perks, and employee benefits are super nice. Flexible work arrangements and family-oriented programs so that you are able to do your best work and live well. A good mix of company events and social activities across the company. Professional development opportunities are endless at ServiceNow. The platform stays fresh and ahead of market trends with regular enhancements. Customers have a range of selections to maximize the value of the technology. Robust security measures to protect customer data and build trust. First movers in multiple verticals. I've worked in the big five tech, and I am blown away at how much new innovation is live in the current release and road mapped for future releases. ServiceNow is the largest rocket ship I have ever been on!

Cons

I wish I joined ServiceNow sooner because this has been my best tech experience in over 10 years.

3.0
Dec 12, 2023

energetic, changing,

Recommend
CEO approval
Business Outlook

Pros

reliability of the product, the development, engagement with senior execs with clients

Cons

rather not say. great for some and not so great for others

Viewing 496 - 498 of 5,729 Reviews

Glassdoor has 6,667 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.