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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,736 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      4.0
      Sep 28, 2019

      Rewarding experience!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      John Donahoe is a fantastic leader. He is inspiring and business driven. Colleagues are in the top of their game. Love the fast-paced, high growth environment.

      Cons

      Health insurance is not good at all- high premium but low coverage! 401k matching is ridiculously low. Hit and miss in management.

      avatar
      ServiceNow Response
      6y
      Thanks for your review and suggestions!
      2.0
      Sep 18, 2019

      Super stressful environment

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent snack/break room areas, skilled and talented team members, never a dull moment, always on the roll.

      Cons

      Specially the IT Apps - super fast & stressful work environment, Management and executives always herding teams for more projects with stringent timeliness and low resource allocations. Meaning: churn out more with low resources and short amount of time. No downtime or relief between between projects. By the time you are wrapping up a project, the next project is already in yellow or red with overtime/ mitigations in place for project recovery.

      avatar
      ServiceNow Response
      6y
      Yes, we're a fast-paced company with a lot going on. And, we're grateful for that. We're focusing on being strategic partners to our customers, and to providing innovative solutions that increase productivity and create great experiences for them. We also know that people need to refresh and recharge, which is why we offer unlimited paid time off and generous wellness benefits to help employees get the most out of their personal time. We see that you've moved on from ServiceNow, and wish you well in the next phase of your career.
      1.0
      Sep 11, 2019

      Cronyism and discrimination

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None that I personally experienced.

      Cons

      Rampant cronyism and people being fired at a moment’s notice for political reasons. I was discriminated against on a project due to my age, race and appearance. Nothing of course that I could prove in court, just heard second hand from a colleague I trust who was flabbergasted. But then again, that’s how discrimination is done, isn’t it? They don’t come out and tell you why you’re being discriminated against, do they?

      Viewing 5044 - 5046 of 5,736 Reviews
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      Glassdoor has 6,674 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.