ServiceNow reviews

4.1

79% would recommend to a friend

(5,736 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Sep 9, 2019

Great place to work but...

Recommend
CEO approval
Business Outlook

Pros

Great history, great customer satisfaction, great products to come

Cons

Still having pure IT image.

1.0
Sep 9, 2019

Software Engineer

Recommend
CEO approval
Business Outlook

Pros

Good benefits and good compensation

Cons

First of all hire good quality. Stop bringing all pet people of management. Directors came in somehow , managers and their followers. Lot of people joined with out clear interview but now manage team who doesn't know anything about servicenow. First of all no good work comes to Hyderabad. You only have to application development on their platform. Or solve customer issues. Staff Engineers don't do any work, they just show up, manage and help manager for interviews. Do you believe that Staff Engineers don't write any code. But always show up other work as theirs. There is no value to the people who know servicenow and do all work. Hike and stocks is not in par with Staff and other people. No respect or decent hike for long time serving people. Managers just depend on Staff and don't care about team. They leave the team to them to manage. Now your hike and everything is depends on your relationship with Staff Engineers. They manage teams and decide who has to stay or leave. They decide who will be hired. I enquired in other teams before moving out , but friends told it is worst in their teams. Careful of fake reviews from HR and managers. This is good company if you want to be inc consultancy for service now app development or better stay away. No good work in Hyderabad.

2.0
Sep 8, 2019

Fairness Matters

Recommend
CEO approval
Business Outlook

Pros

Product is well liked by clients.

Cons

Those from non traditional backgrounds have to work twice as hard and the hard work is not as equally recognized and awarded as thse who grew up in IT.

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ServiceNow Response
6y
Thank you for providing this review. We do emphasize the need for employees of all backgrounds to be at ServiceNow, and we value everyone's contributions. We serve an incredibly diverse group of customers, and believe it's important to reflect our customers in ourselves. While we don't know your specific situation, we're glad you bring a different perspective.
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Glassdoor has 6,674 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.