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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,737 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,737 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      2.0
      Sep 8, 2019

      Fairness Matters

      Manager - federal sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product is well liked by clients.

      Cons

      Those from non traditional backgrounds have to work twice as hard and the hard work is not as equally recognized and awarded as thse who grew up in IT.

      avatar
      ServiceNow Response
      6y
      Thank you for providing this review. We do emphasize the need for employees of all backgrounds to be at ServiceNow, and we value everyone's contributions. We serve an incredibly diverse group of customers, and believe it's important to reflect our customers in ourselves. While we don't know your specific situation, we're glad you bring a different perspective.
      3.0
      Sep 6, 2019

      Good Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work environment and timings.

      Cons

      Doesn't provide transport, can do better

      5.0
      Sep 5, 2019

      Work here if you want to grow

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) ServiceNow hires great people, they're "adults" (not always the case in Tech) and they genuinely care about each other. 2) Growing like crazy, so much opportunity to learn and advance in every part of the org 3) There is a pride in our product that is rare (and deserved). 4) We are truly are hungry and humble (one of our values). The entitlement you see at other Tech companies is non-existent, and people are hungry to keep raising the bar and do it QUICK (I left a similar sized tech company with WAY more red tape and bureaucracy, I'm amazed at how fast you can do things here ). 5) Great work/life balance! 6) John Donahoe and the world-class leadership team have transformed this company over the last few years 7) They care about diversity, inclusion and equality. We're still building this capability but the company/leaders truly believe in this and are taking positive steps.

      Cons

      A lot of people who've been here 3-5+ years struggle with the rapid change we're in now. They want to do it "the way it's always been done" and many have never worked for a world-class org and don't know how to scale. So there's some growing pains between employees who are legacy and newly hired in the last ~2 years. Don't come here if you need a nap pod. Or expect free gelato on every floor. The snack rooms are well stocked with good food, but we do pay for lunch in the tasty and affordable cafe. The benefits are almost as good as industry, 401k is still lower, but everything else pretty much on-par. ServiceNow is also stingier on things like team outing budget and have clamped down on travel some quarters.

      avatar
      ServiceNow Response
      6y
      We are grateful for - and humbled by - your review. Thank you for being on this fast-growth journey with us!
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      Glassdoor has 6,675 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.