ServiceNow reviews

4.1

79% would recommend to a friend

(5,736 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Aug 19, 2019

Standout

Recommend
CEO approval
Business Outlook

Pros

Great company with excellent tech and culture

Cons

Normal growth pains associated with high growth companies

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ServiceNow Response
6y
Thank you for taking the time to leave a review. It looks like you've moved on from your ServiceNow journey. Thanks for having been here and we wish you the best!
3.0
Aug 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Good salary, benefits and workplace events

Cons

Development and training was not a focus. Rewards were given quarterly which meant that small successes were overlooked and larger projects where more senior engineers were involved were rewarded.

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ServiceNow Response
6y
Thank you for your review. We agree that growth and development is an important part of any opportunity. We have rolled out more development programs, including manager training and leadership training. And, in 2018, we made LinkedIn Learning available to all employees, regardless of location. We're seeing great interest in all of those. Also, we have moved to a twice-yearly assessment and bonus structure, which is in line with our aspiration to build a great, enduring company. We'll continue to invest in technology to help our employees work efficiently and effectively as well.
1.0
Aug 15, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Good salary 2. Good cafeteria and facilities

Cons

1. Poor quality of projects, Most people are doing really simple programming . You don't learn much. 2. Highly political unit with really bad culture. 3. Almost 50% of the time, there won't be any work (Zero work). 4. Poor and biased management, Managers lack both tech and management skills. 5. Almost 50% people didn't get any hike. Management says it is their strategy to give hikes to only 50% people to promote high performing culture. 6. Managers appreciate your work and then give you poor hikes. Only near and dear ones are given good hikes. 7. All staff engineers have left the company or moved to management. Staff engineers are treated badly. 8. Highly judgmental management. They will judge you for everything. 9. All good quality work is done in US and not in India. 10. No formal appraisal. Managers just wake up and give appraisal on their whims and fancies. 11. People's feedback is thrown into dustbin. Bottomline If you are really good at tech, stay away from the company and the unit unless you want to just take a hike and stay here temporarily.

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Glassdoor has 6,674 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.