ServiceNow reviews

4.1

79% would recommend to a friend

(5,737 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,737 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 15, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Good salary 2. Good cafeteria and facilities

Cons

1. Poor quality of projects, Most people are doing really simple programming . You don't learn much. 2. Highly political unit with really bad culture. 3. Almost 50% of the time, there won't be any work (Zero work). 4. Poor and biased management, Managers lack both tech and management skills. 5. Almost 50% people didn't get any hike. Management says it is their strategy to give hikes to only 50% people to promote high performing culture. 6. Managers appreciate your work and then give you poor hikes. Only near and dear ones are given good hikes. 7. All staff engineers have left the company or moved to management. Staff engineers are treated badly. 8. Highly judgmental management. They will judge you for everything. 9. All good quality work is done in US and not in India. 10. No formal appraisal. Managers just wake up and give appraisal on their whims and fancies. 11. People's feedback is thrown into dustbin. Bottomline If you are really good at tech, stay away from the company and the unit unless you want to just take a hike and stay here temporarily.

5.0
Aug 15, 2019

Simply Amazing. Right time to get in !!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

One of the best companies to work for in the market. Has an amazing product, outstanding customer retention, promising stock performance and outlook, great pay and benefits, free fruits & nuts, snacks and subsidized cafeteria. The offices are well designed and hip. The vibe is simply amazing. If you get a chance to work here, simply go for it ...

Cons

Nothing significant to mention here.

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ServiceNow Response
6y
Thank you for taking the time to share your thoughts! We appreciate your support of our customers, product, and colleagues!
2.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

- 401k match - Great parental benefits - RSU refreshes are great

Cons

State of work at Finance Org is pathetic. We are given no direction and there is no room for growth. Management believes in hiring people rather than promoting from within. Sadly, the quality of work has deteriorated. During every growth conversations with manager, you are promised that you are heading in the right direction and given positive feedback but you are NEVER promoted. There is no transparency or guidance from Finance leaders. It is sad that we hardly even spend time or go out as a team. Lot of silos even within your own team.

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ServiceNow Response
6y
We're sorry to hear this. We have rolled out a formal goal-setting and assessment program, and our expectations are that managers help their teams understand strengths and areas of improvement for their development paths. We would encourage you to reach out to your HRBP. We will also share your feedback with leaders. Thank you.
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