ServiceNow reviews

4.1

79% would recommend to a friend

(5,736 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

The first line Sales and SCs are excellent

Cons

Middle management,and up, is ruining culture. There has been a mass exodus of the experienced managers and the new hires coming in are turning ServiceNow into another Oracle Target increase massively in year two.

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ServiceNow Response
6y
We're sorry to hear about your experience. At ServiceNow, we're building a great, enduring company that aims to create great positive for employees and customers. We will certainly take your feedback under consideration and we wish you the best in the next phase of your career.
4.0
Aug 11, 2019

Good culture, better product

Recommend
CEO approval
Business Outlook

Pros

A big motivating factor at Servicenow is the product and how much customer's like it. The overall culture is OK, with some folks willing to lend a helping hand to ensure a good flow of communication vs. sometimes where you are completely left in the dark. A fairly relaxed work environment but sometimes things can get pretty fast.

Cons

Too much middle management obstructs the junior employees from experimenting new and innovative ways of doing work which can cause some resentment and frustration

5.0
Aug 8, 2019

Oncampus

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work culture in service now is awesome

Cons

Food is not that good

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ServiceNow Response
6y
Thanks for your thoughts!
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Glassdoor has 6,674 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.