Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 796 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of flexibility" ((in 414 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and stock performance" ((in 254 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 131 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Jul 17, 2019

Very superficial

Business systems analyst

Recommend

CEO approval

Business Outlook

Pros

- Product is amazing and having the ability to interact with the product makes you feel very engaged. - The benefits are continuing to get better (401k match, parental leave, etc.)

Cons

- LOTS of layers of management - Leadership is a little narcissistic - Teams operate in silos

5.0

Jul 14, 2019

Excellent Company to work with

Solution architect

Recommend

CEO approval

Business Outlook

Pros

- Work culture - Employee welfare - Sense of public responsibility

Cons

I don't see any Cons at the moment.

ServiceNow Response

6y

Thanks so much for sharing your thoughts. We were founded with people at our core. It's an important part of our culture and we're so glad you feel it!

4.0

Jul 13, 2019

Fast growing data driven company with high expectations

Manager

Recommend

CEO approval

Business Outlook

Pros

Super friendly people. But that could just be because my last employer's culture was the absolute worst. Smart people. Moving fast, if you want to do something, go for it.

Cons

Too many people want to make a name for themselves which leads to programs that have no legs to stand on. Not enough long time employees to fill in the knowledge gaps.

Viewing 5083 - 5085 of 5,732 Reviews

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Very superficial

Excellent Company to work with

Fast growing data driven company with high expectations

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