ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

stock price, although RSUs are just there to handcuff you

Cons

The approach is "we give them stock, they are our slaves". Toxic environment. "if we make them all work 60 hours a week, it will justify their RSUs". Do the homework on leadership... if your potential manager has a BA degree in fine arts, was hired by a buddy and technical depth is "learn javascript in 24 hours" ... approach with severe caution. Customers are incredibly unhappy with the product but "locked in"

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ServiceNow Response
6y
Thank you for sharing and we’re sorry to learn of your experience. At ServiceNow, we want to make the world of work, work better for people; that starts with creating great experiences for our employees. Operating in a high-growth environment can have its challenges, especially if you’re new and working to onboard. This is why we have been focused on creating a strong learning curriculum and providing resources to people managers, so they can lead and manage their teams to their full potential and help them balance work and personal lives. In our employee voice surveys, our scores on “having flexible work arrangements” has consistently been one of the highest scores, illustrating a core strength of our culture.
3.0
Jul 23, 2019

No internal evolution

Recommend
CEO approval
Business Outlook

Pros

Wonderful SC french team, new office is cool, snacks, this solution is great and recognize by the customer as a powerful one. A lot of innovation at each release

Cons

Management is no human centric (they don't care about you), no possibility of evolution, once you have your salary, it will not evolve. No more RSU. Home office is seen like not doing anything by manager

5.0
Jul 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Innovative Product Company vision & growth Compensation & Benefits

Cons

Senior Management I don't have any more cons with the company

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ServiceNow Response
6y
Thank you for the review. We're glad you're here! The Hyderabad team is so important to our platform and product work, and we're excited about the continued growth of our design centre there.
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Glassdoor has 6,670 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.