ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 31, 2019

A wild ride 0 both good and bad)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very smart people. Great pay and benefits (especially with the stock doing so well). Technology product that actually works and can be implemented fast. Great leadership at the top.

Cons

Complete lack of any professional HR best practices. I have seen top performers fired by accident and then the company try to rehire them; I've seen women in exactly the same roles as men paid and titled significantly less; I've seen re-orgs of re-orgs within the space of a week due to poor planning; I've seen constant overlap of functions and never see any clear delineation of responsibilities. We have a very long way to professionalize the workforce planning function and it's a shame because I think good people come to the firm who may leave without ever finding their feet or making the contribution they could due to lack of role clarity, good onboarding etc.

5.0
Mar 29, 2019

Great Company

Recommend
CEO approval
Business Outlook

Pros

Changing the way people work

Cons

complicated licensing model confuses customers

1.0
Mar 28, 2019

Stay Hungry Stay Political

Recommend
CEO approval
Business Outlook

Pros

- Stocks (if you can get em vested) - If your lucky enough to get into a non-political team then you'll be safe for the time being.

Cons

- Very poisonous environment especially in IT - Unethical gossip and rumor spreading - Very Political unnecessarily - Let go amazingly talented people for no good reason. - Today you might have a job, tomorrow you never know.

Viewing 5125 - 5127 of 5,730 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.