ServiceNow reviews

4.1

80% would recommend to a friend

(5,728 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Very strong product and customer value proposition. Company is growing consistently at 40%. CEO and new mission and vision ('making the world of work work better for people) taking the company in an an exciting direction. People are solid, professional and generally collegial

Cons

Usual downsides associated with a fast growth company--lots of change, process maturity and support structures are several step behind where they should be. In particular, if you are a manager and need to recruit staff, you're on your own. The driver culture of SN means that there is lots of people doing stuff without much coordination or forethought. Also, internal competition at the senior levels of the company is intense. it's not as collegial. There are many good leaders, but as with any company, quality is variable depending on where you sit. The marketing department, for instance, has a terrible culture with lots of micro management.

1.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Company new culture and benefits are good. But the director who is behaving like he owns this company is ruining this company culture.

Cons

Don't join CLOUD INFRA SHARED SERVICES team. All showoff no real work happening. Whatever told during interview like building cloud OS is all lie and after you join the team you will built small applications which noone will use (Developers have to literally beg other teams to use their product else their bonus is gone). Everything about patents, innovations are all lies. Most of the developers time goes on useless meetings. More than 50% of the team left (thats why so much hiring is going on) and leftover are the ones having good relationship with manager who are getting huge hikes and promotions for doing nothing and roaming abroad with family at company expenses. Not to forget if you don't have good relation with the director with the cap then be ready to hear so much abuse and insulting comments from him that you will feel like leaving this company immediately. So if you are good at licking and politics then join this team. This is the worst team in the entire Servicenow.

4.0
Nov 17, 2018

Great place to work

Recommend
CEO approval
Business Outlook

Pros

It's was fun to work there, I really liked all my colleagues

Cons

The product was ready for having a full time data scientist

Viewing 5176 - 5178 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.