Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 417 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 393 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Sep 16, 2025

Fast-paced, rewarding, and supportive culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Dynamic, high-growth environment where you’re always learning and challenged. -Strong rewards and benefits, including generous well-being programs -Culture that values collaboration, innovation, diversity and inclusion. -Unparalleled exposure to world-leading brands and direct collaboration with senior executives. -Opportunities to work with talented colleagues across global teams.

Cons

- The pace is intense, and priorities can shift quickly, which may feel overwhelming at times. - High expectations mean it can be demanding if you’re not comfortable with constant change.

5.0

Sep 15, 2025

Servicenow FLRP

Management associate flrp mba

Recommend

CEO approval

Business Outlook

Pros

Excellent program to join the tech industry after an MBA

Cons

Probably necessary to relocate to Santa Clara depending on the specific role you get.

5.0

Sep 15, 2025

As Advertized

Senior sales manager

Recommend

CEO approval

Business Outlook

Pros

Team Building & Leadership: ServiceNow has delivered exactly what was advertised—I’ve been able to build and lead a high-performing team from the ground up. Watching ESAs progress, hit big wins, and grow toward AE roles has been a career highlight. Enablement & Training: The enablement is world-class. From structured training programs to ongoing coaching, the resources here make it hard not to grow as both a leader and a seller. Talent & Culture: I get to work alongside some of the best in the business—smart, driven, collaborative colleagues across Sales, SEs, Partners, and leadership. The culture is competitive but supportive, with recognition for wins both big and small. Product & Market: ServiceNow’s platform is in demand, and the breadth of products (AI, ITSM, HAM/SAM, compliance, creator workflows, etc.) gives us a ton of opportunity in every account. Selling here feels like being on the front edge of innovation. Career Path: Clear progression opportunities exist, whether you want to move up in leadership or into larger enterprise roles. The company invests in your trajectory if you put in the work.

Cons

Albeit small: Systems and processes (CRM tagging, compliance rules, deal splits, etc.) can be complex and occasionally frustrating to get Deals pushed internally across the finish line and run Prospecting programsYou would expect this at a large organization though

Viewing 532 - 534 of 5,730 Reviews

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