ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 13, 2017

Toxic

Recommend
CEO approval
Business Outlook

Pros

RSU's are great, if you can stomach the culture.

Cons

Lack of quality leadership across the org. Teams are very silo'd and individuals easily get entrenched in their outlook.

1.0
Apr 8, 2017

Field Marketing, Americas

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you want to make a lot of money quickly before you are eliminated, great place to work. Great cafeteria. Great benefits. Nice gym.

Cons

I have never worked at a company where everyone is constantly worried about being fired. It is well known internally that the company fires people quite readily. If you have an idea, don't express it because if upper management doesn't like your idea, you have a meeting with HR! Always looking for someone to blame. There is no mentoring. You barely get to understand your job -- you start, you better figure it quickly and people better like you or they won't see a reason to keep you. It is every man for himself. If you choose to interview here, you better have a strong plan B. You might not last that long there.

2.0
Apr 3, 2017

Growth Opportunities in a Toxic Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Due to the fast growth of the company, there are many opportunities to grow your skills, try new things, and gain exposure to areas of the business you may not normally experience in a larger company. There are many strong, smart people at ServiceNow. They will challenge your thinking and you will grow and learn from the experience.

Cons

I have never worked at a company where people on the team are constantly worried about being fired. It is well known the company fires people quite readily. If a project goes the wrong way, someone is blamed. There is no mentoring. Leadership does not take time to mentor individuals nor teams with mutual goals. Leadership refuses to reflect or acknowledge their role in projects going sideways. Rapid growth of teams is causing many roles to step on top of each other while leadership competes for sustaining their headcounts instead of working toward a joint vision. It is every man for himself. Show your value or be gone. If you choose to interview here, ask about the team turnover rate.

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Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.