ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 29, 2017
Recommend
CEO approval
Business Outlook

Pros

The company has a terrific reputation in the market and is loves by its customers. The company is in a strong growth phase.

Cons

There are some growing pains as the company expands. Some Some core systems need to be upgraded to meet requirements

5.0
Mar 26, 2017

Sydney ServiceNow review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hard-working team and everyone is willing to help each other out Great new office, lovely kitchen with plenty of snacks Fast-paced environment

Cons

I'm hopeful this is now being resolved but currently no maternity policy in place which is inconsistent with the rest of the ServiceNow business.

4.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Tons of opportunity. If you are unhappy with your current position, management will work with you to find a better fit. Full time remote work is available. Competitive compensation and benefits. There are many very smart people in the company who are accessible and eager to teach. Tons of training opportunities. Incentive compensation is often paid over 100% quarterly. If you've worked at BMC, CA or Salesforce, chances are you know someone already working at ServiceNow. Lots of opportunity to travel, if you're into that.

Cons

No 401k match (although there are other profit sharing opportunities). Year end raises are hard to come by, many people I know have gone years without one. Professional Services is trying to be too many things at once, and the scattershot do-it-all method is burning out employees. The mission to reach four billion in revenue by 2020 is all consuming, and the management's focus on money is getting tiresome. As the company grows, the longtime senior management that made the company such a great place to work is slowly filtering out and the "suits" are moving in. With them comes the numbers based penny pincher management style that makes ServiceNow's competitors bad places to work. Although it's easy to change positions within the company, the work from your former position often follows you. TIMECARDS! As a billable resource I easily spent two hours a week filling out and submitting timecards, then having half of them rejected because the timecard process is constantly changing, and spending another two hours filling them out again!

Viewing 5389 - 5391 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.