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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,711 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Mar 19, 2017

      Great company / Great place for high performers

      Product line manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow is one of those companies that has done all the right things / focused on the customer / expanded to other BU's outside of ITSM to grow the business at light speed. They have a great focus on taking care of the high performers which they mainly look for and hire the "A" players. Great leaders that recognize and reward those that are doing the right things to grow the business and take care of customers

      Cons

      Rapid growth has soured a few people and I have noticed some high performers leaving to go other companies. This happens but I question if the culture is shifting with more focus on growth vs. customer success. Time will tell over the next year

      5.0
      Mar 15, 2017

      Great company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The perks are awesome here

      Cons

      Not too many other than the sunny days everyday

      3.0
      Mar 14, 2017

      Sales - 4 year view

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comp Plan - CRO wants sales people to make money - technology is relevant and customers are excited. Company has trained their sales operations teams to support sales teams and company has done their best in trying to keep up with high growth.

      Cons

      Customer success has not been a focus area - salesforce.com focuses in on adoption/consumption and lets the sales person free up to focus on the next new logo. Here you drown in managing customer expectations, managing PS hours/engagement PM, and hoping to get it deployed prior to the renewal date. ServiceNow BU's are now overlay groups that focus on "selling" their vertical solutions into your territory - beginning to feel like TPS report hell or the IBM way of selling. Pricing strategy changes with each release which makes renewals a challenge and customer references/price points far apart.

      Viewing 5392 - 5394 of 5,711 Reviews
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      Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.