Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (58) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 762 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 459 reviews)); "Great people and product at ServiceNow" ((in 412 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 405 reviews)); "good pay and established brand" ((in 250 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 122 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,694 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Oct 16, 2016

Culture is changing very quickly ... from fun high velocity growth to constrained growth and ugly leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic technology and product excellent customers and partners talented and motivated employees

Cons

leadership out of touch strategic drift in product and solution offerings inauthentic and poor leadership

5.0

Oct 14, 2016

Account executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong growth, amazing product, leading in the market, flexibility with the job, unlimited income potential.

Cons

There is a sense of being in an island working remotely. Also, company is growing very fast so a lot of change organizationally.

5.0

Oct 5, 2016

Fast-Growing Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the fastest growing cloud software companies in the industry. Performance based culture so high performers are rewarded exceptionally well.

Cons

Must be comfortable "building/driving" this is not a culture for passive people who just want to blend in.

Viewing 5434 - 5436 of 5,694 Reviews

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