Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 773 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 450 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 412 reviews)); "Great people and a lot of flexibility" ((in 404 reviews)); "Good pay and stock options" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 183 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Dec 14, 2013

Nice product, but backstabbing people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some people are very talented and a pleasure to work with

Cons

There are so many cons: Backstabbing politics on every level Incompetent management Non-competitive wages Average health benefits Some people try to avoid as much work as they can by blaming or dumping it on others No freedom to think "Out if the box" Processes without logic High administrative overhead for technical people

5.0

Nov 22, 2013

Proud to be part of ServiceNow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, bonuses, growing company, friendly environment, learning opportunities, lots of chances for developers to meet/talk with customers directly. Thanks to agile environment, the product gets fine tuned based of constant customer feedback. If you are in Service Now, for sure you worth being here, because if you do not deliver, or do not meet the expectation for at least 5-6 months, then the door will be shown to you (usually after 1 or 2 warnings). Well, some may not see it as a positive feature, but I think it is a sign of a healthy growing company. If ServiceNow is booming, it is because of every single individual inside it. I love the friendship I am making, the new material I am learning, and the bright future I see here for myself and the company. By the way, the bonus is almost always above 100% based on company's overall improvement

Cons

Can not think of any cons right now...

1.0

Nov 15, 2013

Disappointing Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast growing company. Meet real IT needs with an innovative SaaS solution. Diverse customer base are interesting and fun to work with.

Cons

Many excellent people are let go for virtually no reason. This is demoralizing to those left behind. The firings at ServiceNow make no sense in most cases. They seem to be made on a whim with out any real justifications for the extreme actions taken.

Viewing 5617 - 5619 of 5,668 Reviews

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