ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 28, 2012

Transitioning under new management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stock options, potential for growth if the company gets its house in order internally. Must decide if it's a cloud company or ASP.

Cons

Dramatic changes in upper management over the past year resulted in 5 different teams all working in different directions on the same project. Too much reliance on using our own software internally as a matter of philosophy, even when the software wasn't ready.

5.0
Aug 25, 2011
Recommend
CEO approval
Business Outlook

Pros

You can work with smart people who are dedicated to changing the way IT utilizes technology and making a significant impact on the IT Service Management industry

Cons

Some people may not like or be able to adopt to a constant changing work environment where you are constantly challenged and held accountable for your actions (or inactions)

2.0
Jun 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Pay is just OK. The medical benefits are pretty good. They will probably give you some stock options when you start. Office location, a typical two story concrete and glass structure, is alright although it's in a high traffic area (basically at highway 5 and highway 56). The company is doing well financially due mostly to the ineptitude of their competition, although the competition is slowly getting better. They get their employees Macintosh computers to work on which are nice.

Cons

The management is less than kind to their employees (the beatings will continue until morale improves sort of thing). Regular firings of employees without warning. There are no opportunities for advancement unless you are involved in the sales cycle (if you're a sales guy, it might be a good gig). Although the company is currently growing quickly, they do not promote from within. No recognition for a job well done. No career training is offered to employees except an initial indoctrination. Very much like a high school work environment both in terms of office set up and mentality. Most areas are chronically understaffed so expect to be putting in long hours but don't expect your manager to notice. Some managers require their salaried people to be in by exactly a certain time and not to leave until a certain time. For a high tech company, most of which offer quite nice perks, you would expect better perks in the office and an overall nicer office environment. The overall benefits could be better. No 401K match, or bonuses (except for people in the sales cycle). Despite recently moving to a new building, the employees are somewhat packed into the current office so you'd better like your neighbor a lot, very unlike Salesforce.com and similar tech companies who gives their employees enough space to not bump into each other at their own desks.

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Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.