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      ServiceNow

      Engaged Employer

      ServiceNow reviews

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      4.1

      81% would recommend to a friend

      (5,667 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Apr 30, 2026

      Supportive teams with strong internal mobility, but work is specialized

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teams are supportive and willing to help each other. People are generally approachable, and knowledge sharing is strong. You’ll often find senior engineers and managers willing to guide you. There’s a lot of internal mobility and learning opportunities. Team culture is great. Everybody will be given equal respect and reponsibilities.

      Cons

      The work is more platform-focused, which is valuable but slightly specialized compared to broader full-stack roles. Your experience depends heavily on your manager and org.

      3.0
      Apr 28, 2026

      Metrics-driven technical support environment

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good salary and benefits. - Other teams outside Technical Support appear to have a more balanced work environment. - Team members within and across teams are generally helpful and supportive.

      Cons

      - Management focuses heavily on metrics over quality and employee well-being - High work pressure and long hours can be normalized, with limited support when raised - Limited technical understanding at management level, yet expectations remain high and largely metrics-driven. - Too much monitoring — multiple dashboards and tracking add unnecessary overhead - Inconsistent management practices across teams, leading to lack of accountability

      Viewing 55 - 57 of 5,667 Reviews
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      Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.