ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jul 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary is kinda good, however not good enough to cover all the unrealistic wishes of leadership. Unlimited PTO, but feels like in many teams it’s not

Cons

Since recently they started micromanaging all people. Every week managers tell you are not good enough, you need to do more. A lot of unplanned work, but it’s required to be done. At the same time they don’t change OKRs and expect this extra payload to be completed along with the initial goals. All the questions and attempts to share concerns with management ending like we don’t care, do what they said. It’s hard to take PTO during release periods (6 months of the year). And management pressing even remote employees to go to the office.

3.0
Jul 16, 2025

It was good while it lasted…

Recommend
CEO approval
Business Outlook

Pros

Good salaries and benefits, unmatched product breadth (a solution for everything). Good benefits.

Cons

Terrible internal reporting systems. Bi-annual snr mgt cleanout now followed by almost total middle management clean-out, good and bad. Culture smashed and moral below sea level.

Viewing 583 - 585 of 5,738 Reviews

Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.