Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 793 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 446 reviews)); "Benefits are good and fair" ((in 403 reviews)); "Great people and a lot of flexibility" ((in 397 reviews)); "Good pay and stock options" ((in 271 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 181 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 124 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Oct 3, 2025

Zero career growth, poor management, multiple layoffs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company has great work life balance Solid products and customer base

Cons

There is absolutely no career path for seasoned professionals Poor middle management, lack of clear direction, poor decision making Plagued with multiple “quiet layoffs” which are used to manage headcount without prior notice Lack of collaboration between teams Enterprise company which functions like a start-up

1.0

Sep 8, 2025

No paid at downtime

Computational linguist

Recommend

CEO approval

Business Outlook

Pros

There is no pros at this company.

Cons

The company's work platforms or systems frequently experience downtime. During these down-periods, you are considered NOT to have worked and will not be compensated. Therefore, even as a full-time employee with working 40 hours per week, if the system is only operational for 20 hours that week, your waiting time does not count ato all. You will not earn even a penny. You are required to remain seated in front of your computer screen, ready to work immediately as well.

1.0

Sep 5, 2025

No growth ability

Senior portfolio manager

Recommend

CEO approval

Business Outlook

Pros

Some great colleagues, was able to provide real value for my Team. I actually used the Product that they developed to do my job and based on that hands on experience was constantly trying to improve said Product for their Customers. To that end, I was enabled to Walk the Talk (rather than merely paying lip service to goals that never otherwise materialize). I can say I am walking away with actual knowledge and experience gained rather than being simply drained from all the political nonsense that otherwise goes on in every corporate environment that has reached it's peak and is heading in decline.

Cons

Value that was provided was not recognized by Leadership in the form of promotions, raises but work/contributions were absorbed by Leadership so that Leadership could be promoted. Much lip service paid to equal opportunities and diversity but no real action to support this. Middle Management heavy with skills focused on 'maintaining their jobs' amidst routine (quarterly) re-orgs wherein 'redundant roles' were eliminated. Much lip service is paid towards 'career goals' and supporting 'growth' but absent in evidence.

Viewing 580 - 582 of 5,738 Reviews

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