ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 1, 2017

Worst company I have ever worked for.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Money is the only reason to work there. You get lulled into the dollars then realize you are not valued, easily replaced without justification. People mean nothing to this company. If you're smart steer clear of this place, its toxic.

Cons

You are treated so poorly. Unreal expectations. Many on the executive team are ill prepared for their positions. They make emotional decisions, bullies are status quo at that table, it's actually encouraged, rewarding managers who are cut throats

1.0
Oct 21, 2014

21st century slave camp

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary and RSUs Nice Macbook Very easy interview process

Cons

This place has some serious issues with the way they treat their software developers. The middle managers here are bipolar slave drivers. They smile and suck up like minions to the executives, but are nasty and insulting to their directs. The developers are scared, stressed out and unhappy. There are many good job opportunities for good software developers elsewhere. Please pay heed to this warning, avoid this psycho slave camp.

2.0
May 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Great pay, thriving market, happy customers, it's fun to bring a product to customers that actually works. I worked with some of the brightest people I've ever met here. Prior to the IPO, this was the best company to work for in the technology sector.

Cons

There is no culture of employee development. There are also two standards for employees - if you're tied into Slootman's team from a previous company or not. If you're in, you have the opportunity to advance, sometimes despite poor personal performance, if not, you can grind your fingers to the bone and be anchored in place or even demoted. You're either in or you're out. Gender diversity is very poor, with nearly all leadership and management roles filled by white males. The workplace itself is very sterile and tense - people don't smile. Directives are top-down with the sole goal of driving numbers. There is no vision as to what the purpose of the company is other than to make money in the short time when cloud replacements for legacy systems is still a novelty. The company does not give back to the San Jose or San Diego community in any real way. This is a great place to work if you follow orders without question and capitalize on every opportunity to stroke your manager's and director's ego. Customer focus is a formality - formerly simple, customer-friendly pricing was replaced by a complex matrix of pricing designed only to break out numbers for Wall street and position NOW with the PaaS players. The company's soul died the day of the IPO. Now it's just another EMC or Oracle. A lot of people will get rich and they will continue to sell a lot of product, but the current leadership have squandered the opportunity that Fred created to build a truly great company worthy of the fantastic technology.

Viewing 58 - 60 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.