ServiceNow reviews

4.0

77% would recommend to a friend

(5,744 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 31, 2019

A wild ride 0 both good and bad)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very smart people. Great pay and benefits (especially with the stock doing so well). Technology product that actually works and can be implemented fast. Great leadership at the top.

Cons

Complete lack of any professional HR best practices. I have seen top performers fired by accident and then the company try to rehire them; I've seen women in exactly the same roles as men paid and titled significantly less; I've seen re-orgs of re-orgs within the space of a week due to poor planning; I've seen constant overlap of functions and never see any clear delineation of responsibilities. We have a very long way to professionalize the workforce planning function and it's a shame because I think good people come to the firm who may leave without ever finding their feet or making the contribution they could due to lack of role clarity, good onboarding etc.

4.0
Nov 28, 2018

Good place to work .

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pace is incredible if you like a very fast paced environment. Growth

Cons

Not sure about some of the newer Execs Internal systems are lacking Culture seems broken

5.0
Nov 8, 2018
Recommend
CEO approval
Business Outlook

Pros

The Design organization here at ServiceNow has grown by leaps and bounds since I've joined, literally and figuratively. We more than doubled the size of the Design teams, globally, and we've attracted a lot of the best minds in our respective regions. The research team is also quite large now and very talented, so there are many people who can mentor and/or be a partner on projects. Best of all, all the C-level leaders are very genuine and care about growing people, and it shows through their investment in time and resources to make our workplace better.

Cons

ServiceNow products can feel complicated, so it takes a little while to familiarize yourself with our offerings when you onboard. However, the platform is very powerful and it's amazing to see how our customers use it to create great experiences for their own employees.

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Glassdoor has 6,683 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.