Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      Compare reviews

      4.1

      81% would recommend to a friend

      (5,668 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Apr 10, 2026

      Leadership are the demise of the company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good tech, market leader for ITSM

      Cons

      Used to be a rocket ship; now it’s survival mode. High pressure, low clarity, and leadership that feels removed from reality

      3.0
      Apr 10, 2026

      Tribal

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary and benefits were good.

      Cons

      - too much tribalism between the UK, NL and IE teams. - UK team is by far the worst of the three, but manager is also the overall support manager, refuses to take responsibility and blames members of the other teams for mistakes made by his team; gives own team members a mere slap on the wrists for gross misconduct and fires members of the other team for small infringements. Poor, incompetent management overall and too much overhead.

      5.0
      Apr 9, 2026

      Fun, forward-thinking company

      Engagement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Inclusive, supportive and exciting company to be a part of. ServiceNow genuinely cares about its people and is laser-focused on its mission to be the defining enterprise software company of the 21st century. Proud and motivated by how my work each day contributes to making that vision a reality.

      Cons

      Joined SN as part of one of its many acquisitions which has been a challenging ride at times, but I've also grown as a result.

      Viewing 82 - 84 of 5,668 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.