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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,668 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Apr 1, 2026

      Great company but not right for all

      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      working at the forefront of technology together with some of the most talented people, customers generally love the company and product which creates better conversations, leadership are approachable and not afraid to get their hands dirty and meeting customers

      Cons

      execution needs to be improved from development to implementation, we spend a lot of time thinking of the right strategy and making plans that ultimately do not become actionable

      4.0
      Apr 1, 2026

      Great Company Culture and Opportunities for Growth

      Exeucitve assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong focus on innovation and next-gen workflows, keeping the company at the forefront of technology. Supportive and collaborative team culture; people genuinely help each other succeed. Opportunities for career development and learning new skills. Transparent leadership that communicates company vision clearly.

      Cons

      Fast-paced environment can sometimes feel overwhelming, especially during peak periods. Workload may fluctuate depending on team priorities, requiring adaptability. Some processes could be more streamlined to reduce repetitive administrative tasks.

      Viewing 97 - 99 of 5,668 Reviews
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      Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.