Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 772 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 390 reviews)); "good pay and established brand" ((in 241 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 178 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 128 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Nov 26, 2015

Abusive environment

Support engineer

Recommend

CEO approval

Business Outlook

Pros

The product is awesome. I can't think of anything else positive, stocks are just ball and chain to keep you there.

Cons

Incompetent and abusive management and directors. For them it is the norm to insult the support engineers on a level where HR in normal companies would have ensured to discipline and/or fire the responsible people. Internal growths is fake, the job is already promised once the opening is published.

1.0

Feb 26, 2024

Stay away.. the worst company I have ever worked with

Manager

Recommend

CEO approval

Business Outlook

Pros

Stock Grant and unlimited pto

Cons

Micromanagement to the finest. The group has their favorites. Everyone in that company is ex-PayPal. They all form a gang and bully female employees. If your not in the cult your out. I was asked to share my calendar as was questioned for putting an hour of focus time on my calendar. One hour for the whole week. No appreciation for the work you do. But favorites will be appreciated for no work they do. Be ready to be treated as a slave

1.0

Jan 10, 2020

Toxic Environment in Waltham

Sales operations specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and work from home option, which was nice. Decent salary and new equipment. Large company, so tossing money around was not a problem for them. Growing company.

Cons

Managers and supervisors were inexperienced and simply terrible. Training was severely lacking and new employees are not properly setup to succeed. Worst communication I've ever encountered in a company. Supervisor did not care about the team, only herself. Not once did supervisor give positive feedback, even when you help solve her issues for her or saved them from a major mistake. The culture in Commercial Sales Operations is quite disheartening. You're basically on an island by yourself.

Viewing 100 - 102 of 5,668 Reviews

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