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      ServiceNow

      Engaged Employer

      ServiceNow reviews

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      4.1

      81% would recommend to a friend

      (5,666 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Apr 3, 2017

      Growth Opportunities in a Toxic Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Due to the fast growth of the company, there are many opportunities to grow your skills, try new things, and gain exposure to areas of the business you may not normally experience in a larger company. There are many strong, smart people at ServiceNow. They will challenge your thinking and you will grow and learn from the experience.

      Cons

      I have never worked at a company where people on the team are constantly worried about being fired. It is well known the company fires people quite readily. If a project goes the wrong way, someone is blamed. There is no mentoring. Leadership does not take time to mentor individuals nor teams with mutual goals. Leadership refuses to reflect or acknowledge their role in projects going sideways. Rapid growth of teams is causing many roles to step on top of each other while leadership competes for sustaining their headcounts instead of working toward a joint vision. It is every man for himself. Show your value or be gone. If you choose to interview here, ask about the team turnover rate.

      5.0
      Sep 5, 2019

      Work here if you want to grow

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) ServiceNow hires great people, they're "adults" (not always the case in Tech) and they genuinely care about each other. 2) Growing like crazy, so much opportunity to learn and advance in every part of the org 3) There is a pride in our product that is rare (and deserved). 4) We are truly are hungry and humble (one of our values). The entitlement you see at other Tech companies is non-existent, and people are hungry to keep raising the bar and do it QUICK (I left a similar sized tech company with WAY more red tape and bureaucracy, I'm amazed at how fast you can do things here ). 5) Great work/life balance! 6) John Donahoe and the world-class leadership team have transformed this company over the last few years 7) They care about diversity, inclusion and equality. We're still building this capability but the company/leaders truly believe in this and are taking positive steps.

      Cons

      A lot of people who've been here 3-5+ years struggle with the rapid change we're in now. They want to do it "the way it's always been done" and many have never worked for a world-class org and don't know how to scale. So there's some growing pains between employees who are legacy and newly hired in the last ~2 years. Don't come here if you need a nap pod. Or expect free gelato on every floor. The snack rooms are well stocked with good food, but we do pay for lunch in the tasty and affordable cafe. The benefits are almost as good as industry, 401k is still lower, but everything else pretty much on-par. ServiceNow is also stingier on things like team outing budget and have clamped down on travel some quarters.

      avatar
      ServiceNow Response
      6y
      We are grateful for - and humbled by - your review. Thank you for being on this fast-growth journey with us!
      1.0
      Apr 18, 2019

      ServiceNow Employee killed due to HIGH STRESS at work.

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      bevi drink - free.

      Cons

      High Stressful environment. Recently a valuable employee who was part of engineering team died due to heart attack. Servicenow admin/management did not allow anyone to reach out the family but colleague's who were working closely with him reached out the family and found that he died due to high stress at workplace. Next day i called up my recruiter and initiated conversation and i need to find a new place. Bad workplace and bad ethics.

      Viewing 10 - 12 of 5,666 Reviews
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