ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 3, 2014

not worth it

Recommend
CEO approval
Business Outlook

Pros

good place to learn and grow if you want to dedicate your entire life to that free lunch on fridays only some free snacks and drinks

Cons

i worked here as a software engineer and this place has the worst work life balance. they fire people at the drop of a hat. good engineers and old timers have been let go because their performance was perceived to be not adequate by the management. they constantly expect you to deliver high quality code at an unbelievable pace, under lots of pressure and phenomenal amounts of stress. you might as well kiss your evenings and weekends goodbye when you join this company or else you can kiss your job goodbye. don't expect that if you've been here long enough they will cut you some slack. you are perpetually under the radar. another nasty thing is that they tend to let you go close to the date when your stocks are about to mature. that way you leave the company with nothing. if you are a young single person and programming is what your life is all about then this is a great place for you. if you have a family to take care of or there is more to your life than your day job then don't join this place. this place is a slaughter house where you constantly fear if your head is next on the chopping block. do your health and family a favor and don't work here. that's what matters in the long run.

1.0
Feb 24, 2019
Recommend
CEO approval
Business Outlook

Pros

None that I can think of

Cons

Highly political and toxic environment with lot of back stabbing and finger pointing. Cronyism is widespread. Managers have lot of power without any checks and balances. 360 feedback is a scam as managers use it to manage folks with negative feedback out. ICs are essentially at the mercy of their manager. Overtime the best leaders have left and now you are left with incompetent managers who have zero EQ, questionable integrity, fragile egos and focused on empire building. They see engineers as resources aka slaves that can be easily replaced. This is especially true in Kirkland office and in cloud infrastructure development org. The management here is truly messed up that someone who is demoted for failure to deliver will again be given the same responsibilities. And this is not because the person has shown improvement but because his replacement also messed up. Joining cloud infrastructure development org as Software Engineer would mean that you are working on ServiceNow platform and won't have much flexibility to innovate or try something new. The managers there have no development background and are scared of trying anything new that carries some amount of risk. They would rather be safe and let the platform team deal with all challenges. As an IC you are not going to learn anything new that would help you grow unless your goal is to become a certified ServiceNow developer.

1.0
Feb 3, 2015

I read the fake reviews and had to comment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I do like the Mac that we're given (if you're in software development) Stock has been doing well

Cons

Probably one of the worst place to work - the worst work life balance, lack of integrity from management to employees, unbelievable politics, employees are undervalues and mistreated and yes - they FIRE as many people (or force them to quit) as they hire. Because pretty much their tool sells itself - unfortunately, no much of competition. They need a lot of bodies to do mundane scripting and data entry work - so they hire like crazy. They expect you to do as you're told, not worry about career development, and absolutely no creativity is allowed (all these will get you fired). To bury any bad reviews like this, HR (who's only purpose is recruitment and firing) and senior management posts these (very obvious) fake reviews. Please be warned - and take everything with a grain of salt as you read these shiny reviews about this so called 'demanding and rewarding', 'make an impact and see it', 'hyper growth' company.

Viewing 13 - 15 of 5,667 Reviews

Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.