ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Rising Stock Value and some free snacks in the kitchen !

Cons

1. Petty Politics : Immature, individuals with low functional experience leading major initiatives. Product politics translating into an inability to create delightful customer experiences. 2. Musical Chairs : Constant unnecessary organizational changes to cater to "extremely" insecure and political leaders at the top trying to maintain their power balance and trying to give their equally insecure and incompetent inner circle plum positions of power and manipulation. 3. Toxic Work Environment for Women : Women Managers are especially badly treated with no growth prospects and promises made that are not kept...just take a look at the number of women over manager level in the product organization (way way lower than standard benchmarks). I have personally seen multiple cases of women getting bullied at work and not having the courage to speak out due to fear of retaliation and getting fired or demoted at a whim. 4. Inefficient Sales - this team knows how to effectively sell IT solutions but is faltering very badly when it comes to selling other new products, makes you question SNOW's strategy of selling into new segments and verticals ...if I had to come up with two words for it - EPIC FAIL! 5. Lots of lip service and talks about transparent culture and diversity but is a culture built on dirty politics, games and intimidation Tag Line for the company should be changed to Create experiences that destroy employee morale and drive fierce disloyalty and dislike!

2.0
May 2, 2019

G&A = "Wasted Spend"

Recommend
CEO approval
Business Outlook

Pros

Great facility, amazing OVERALL company culture (non finance departments), cool products, innovative company, "decent" benefits, great maternity leave, amazing mother rooms

Cons

This review is based on the state of the company at my departure. I once loved ServiceNow and while I still love the company, Finance has taken a downward spiral. There is new leadership in charge of Accounting/Payroll/SEC/Revenue and that leadership views people as "wasted spend"; they laid off the entire Amsterdam team and expect the HQ team to absorb all that work, it was communicated that you should expect long hours, and if you werent ok with that, you should leave; they pay far below market on base salaries and the pay discrepancy between people is unbelievable. They are slowly outsourcing all of accounting to India and I would expect the rest of finance to follow...this is not a ship to join unless you like working long hours and like working for narcissists and apathetic leaders.

1.0
Jun 23, 2014

stay away

Recommend
CEO approval
Business Outlook

Pros

stock price is not bad

Cons

terrible management, constant re-org, lay off people no business reason, distributed teams with little remote communication (which gives you reasons to travel all the time), old technologies in product Funny thing is, the cloud based IT solution provider has no quality internal IT systems in cloud.

Viewing 16 - 18 of 5,666 Reviews

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