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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Mar 2, 2026

      Solid technology but...

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The true culture of the company is that most employees will help one another without any pushback. -The technology is solid. ServiceNow has a pretty full toolbox to help IT shops with their needs. -Nice offices

      Cons

      -The sales teams are weak. They rely on the ITSM install base and hardly have relationships outside of IT. -The company is frugal beyond belief. While the executives are touting the cash reserves to Wall St., they leave out that that is at the expense of the employees. -Leadership is rife with favoritism. Star performers get "solid" ratings and minimal raises, while buddies take care of their buddies whether they perform well or not. -While ServiceNow publicly touts no layoffs, if an employee is rated with a score of 1 or 2 (out of 5), they can be fired without any notice. These can easily be looked at as quiet layoffs without the need to pay severance. (While this did not happen to me, but I saw it happen multiple times)

      Viewing 139 - 141 of 5,669 Reviews
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      Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.