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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Feb 28, 2026

      Great place

      Partner manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible time off and holidays

      Cons

      Fast growing so lacks stability from leadership

      2.0
      Feb 27, 2026

      Weak Sales Leadership at Manager/Director Level

      Sr. solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture while fleeting these days is really great. Folks help each other and collaborate and there is a strong aptitude among most of the team members.

      Cons

      The company's sales managers and directors are more or less figureheads not really adding any value. There is no performance management happening or growth/mentorship. Leaders are either not capable or are spread too thin to be effective.

      3.0
      Feb 27, 2026

      Strong Growth, High Expectations

      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive teammates and collaborative work culture. Competitive compensation and solid benefits package. Strong brand reputation in the industry.

      Cons

      Fast-paced environment can impact work-life balance. High performance expectations create constant pressure. Processes can sometimes feel overly complex. Frequent organizational changes require quick adaptation. Decision-making may feel top-down at times.

      Viewing 142 - 144 of 5,669 Reviews
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      Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.