Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 804 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Benefits are good and fair" ((in 399 reviews)); "Great people and a lot of learning" ((in 397 reviews)); "Good pay and stock options" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 171 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Mar 14, 2017

Sales - 4 year view

Sales

Recommend

CEO approval

Business Outlook

Pros

Comp Plan - CRO wants sales people to make money - technology is relevant and customers are excited. Company has trained their sales operations teams to support sales teams and company has done their best in trying to keep up with high growth.

Cons

Customer success has not been a focus area - salesforce.com focuses in on adoption/consumption and lets the sales person free up to focus on the next new logo. Here you drown in managing customer expectations, managing PS hours/engagement PM, and hoping to get it deployed prior to the renewal date. ServiceNow BU's are now overlay groups that focus on "selling" their vertical solutions into your territory - beginning to feel like TPS report hell or the IBM way of selling. Pricing strategy changes with each release which makes renewals a challenge and customer references/price points far apart.

3.0

Jan 17, 2017

Fast pace, constant change, too much work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Generally competent people who are well qualified and enthusiastic. Bonuses and reviews occur every quarter. You feel like you're making a difference. They have been promoting from within the ranks. The stock price is still climbing.

Cons

This is a "yes" company - you must agree when asked for something, and if you say "no", you'd better have an air-tight reason. There is unrelenting work and unrelenting change. I went through three org changes and two management changes within 9 months. The new CMO is introducing even more change and pressure to perform(he previously worked at Amazon). You sometimes feel like a robot just getting stuff done in your assigned lane. Managers have the constant pressure to make sure their team is perceived as "high-performing". There is almost no room(or time) for creativity.

1.0

Nov 17, 2016

Do not work for this company

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

RSU stock if you stay long enough to collect

Cons

No Annual raises No 401k matching High stress Poor Managers No training

Viewing 148 - 150 of 5,669 Reviews

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