Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (372) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 791 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 443 reviews)); "Great people and a lot of learning" ((in 403 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 403 reviews)); "Good pay and stock options" ((in 264 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow reviews

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4.1

81% would recommend to a friend

(5,672 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,672 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jun 2, 2016

Trying to find next source of revenue

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Solid ITSM product. Incident management etc.

Cons

Behind the curtain, it's all javascript Treat people like disposable tissues - first day, new colleagues were talking about how many people left and how anxious they are to leave

2.0

May 26, 2014

Decent, but already losing its way

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company is leading edge in technology, the future. Generally successful in attracting high quality staff, low to high. They pay well and if you joined early enough, your options could deliver a nice nest egg. Whether or not you agree with your goals and targets, they are typically well communicated.

Cons

If you're an ex-colleague of anyone on the sr leadership team you may be allowed the benefits inside the bubble. For everyone else: you will be digging for gold dust and hopefully be deemed ok. This company should be avoided if you think on your feet and are proactive. Employees will be asked to respond to every whim of their manager and smile while running out to comply. All the bling outside charisma of the 'startup' culture doesn't mean a thing... The culture is mostly corporate, risk averse and set in 50 shades of grey. Customers are treated well before signing, and pretty much ignored until they raise their hand. It all could have been so much better but I feel ServiceNow has missed the opportunity to build a great company. Shareholders won't mind in the short run.

2.0

Feb 28, 2024

Definitely not the best job anyone has ever had!

Solution sales executive

Recommend

CEO approval

Business Outlook

Pros

A few benefits of NOW were the health benefits, RSU's and wellness days off. A small trade off for working in an environment that only looks at what you should of done, armchair Monday morning QB.

Cons

The many downsides of NOW include a lack of transparency, management support, leaving you on an island, limited direction, fail to recognize true contributions, playing favorites and just about anything else that you would not want in a job.

Viewing 151 - 153 of 5,672 Reviews

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